1. Shipping Area
We currently ship only to addresses within the United States. Any shipping restrictions or available methods will be shown at checkout.
2. Shipping Costs
Standard shipping is free for orders with a merchandise total of $50.00 or more.
Orders below $50.00 are charged a flat shipping fee of $4.99.
Any shipping charges will be displayed at checkout before you complete your purchase.
3. Processing Time
Orders are typically processed and handed to the carrier within 1–3 business days. Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed before 5:00 PM Pacific Time (PT) on a business day are generally processed the same day. Orders placed after 5:00 PM PT, or on weekends or holidays, will be processed on the next business day.
4. Estimated Delivery Time
After shipment, delivery usually takes 3–5 business days within the United States.
Most orders arrive within 4–8 business days from the date the order is placed, including processing and transit time. These timeframes are estimates and are not guaranteed.
5. Order Tracking
Once your order has shipped, we will send a confirmation email with tracking information and a link to monitor your package. Tracking updates may take up to 24–48 hours to appear after the shipping label is created.
6. Unforeseen Delays
Delivery timelines may be affected by circumstances beyond our control, including severe weather, carrier delays, high-volume shipping seasons, or other unexpected events.
If a significant delay occurs, we will make reasonable efforts to notify you.
7. Address Accuracy and Changes
Please review your shipping address carefully before placing your order. Address changes are not permitted after an order has shipped.
If you notice an error before shipment, please contact us immediately, and we will do our best to help.
If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.
8. Delivered, Lost, or Stolen Packages
If tracking shows your package as delivered but you cannot locate it, please check with neighbors, building management, and the carrier first. Then contact us at service@ascov.com.
We will assist in investigating the issue and work with you and the carrier toward a resolution. If you believe your package was stolen, please contact us and the carrier promptly so we can help review the situation and available options.
9. Taxes and Fees
All prices listed on our website are final. No additional taxes or fees are charged at checkout.
10. Policy Updates
We may update this Shipping Policy from time to time. The version posted on our website applies to new orders placed after the update.
11. Contact
If you have any questions about shipping, please contact our customer service team at service@ascov.com.